Warranties and Returns

At Ben’s Appliances, we want to make finding reliable appliances easy. Longtime viewers of Ben’s YouTube channel know, modern manufacturers just don’t make them like they used to. That’s why:

• We test every appliance we sell — unless it is new-in-box.
• Every appliance is eligible for a return or an exchange of equal value within 30 days of purchase.
  • In the event of a return, the refund will be issued via the original payment method. Card refunds generally arrive within 1-3 business days.
  • To initiate a return, stop in or reach out to us through our contact page or by calling (220) 207-6135.
• We offer free service if any of our appliances fail within 30 days of purchase.
  • For customers within 10 miles of our store, we will dispatch a technician.
  • Customers who live more than 10 miles from our store are welcome to drop off the appliance for repairs.
  • We cover the parts and labor costs within 30 days of purchase and the parts cost within 60 days of purchase. Between 31 and 60 days of purchase, the customer must pay the labor cost for a repair at $20 per hour.
• If the appliance(s) does not meet the customer's standards at the time of delivery, the appliance will be returned to the store immediately and the customer will receive a refund for the purchase and delivery fee. However, if the customer initiates a return after the delivery but within 30 days of purchase, the delivery fee is non-refundable.
• New appliances over $300 are eligible for a free, 12-Month Neu Shield Extended Protection Plan. The Neu Shield Protection Plan can be extended up to 5 years for an additional fee. Feel free to contact us for pricing details on an extended plan.